Refund & Cancellation Policy

1. Introduction

Welcome to Book My Sand. This Refund & Cancellation Policy explains our policies regarding order cancellations and refunds.

This policy covers:

• When orders can be cancelled
• How refunds are calculated
• Refund processing timelines
• Payment method refunds
• Important conditions and restrictions

Important: By placing an order, you agree to this Refund & Cancellation Policy. Please read it carefully.

2. Cancellation Timeline

2.1 Before Dispatch:

Orders can be cancelled before dispatch from the quarry. Cancellations made during this period are eligible for refund.

• Platform charges (service fees) will be deducted from the total amount paid
• The remaining amount after deduction will be refunded to your original payment method
• Refunds are processed automatically upon successful cancellation

2.2 After Dispatch:

Cancellations are not permitted once your order has been dispatched from the quarry.

This policy ensures operational efficiency and prevents resource wastage. Once dispatch has occurred, the order cannot be cancelled.

2.3 After Delivery:

Cancellations are not permitted after delivery has been completed.

Completed orders cannot be cancelled. If you have any issues with your delivery, please contact customer support at support@bookmysand.com for assistance.

3. Refund Calculation

3.1 Refund Amount:

For orders cancelled before dispatch, the refund is calculated as follows:

• Total Amount Paid: The full amount you paid for the order
• Platform Charges Deduction: Service fees charged by the platform
• Net Refund Amount: Total Amount Paid - Platform Charges

3.2 What Gets Deducted:

• Platform service fees
• Transaction processing fees (if applicable)

4. Refund Processing

4.1 Processing Timeframe:

• Refunds are typically processed within 5-7 business days after cancellation
• Depending on your bank or payment provider, it may take up to 10 business days for the refund to appear in your account
• Refunds are initiated automatically upon successful cancellation

4.2 Payment Method:

Refunds are processed to the original payment method used for the transaction:

• If you paid via UPI, the refund will be credited to the same UPI account
• If you paid via credit/debit card, the refund will be credited to the same card
• If you paid via net banking, the refund will be credited to the same bank account
• Cash on delivery orders do not require refunds as payment is made upon delivery

4.3 Refund Status:

You can track your refund status by logging into your account and checking your order history. You will also receive email notifications regarding refund processing.

5. Important Conditions

5.1 Cancellation Eligibility:

• Cancellations are only allowed before dispatch
• Once an order is dispatched, it cannot be cancelled
• Completed deliveries cannot be cancelled

5.2 Automatic Processing:

Refunds are initiated automatically upon successful cancellation. No manual intervention is required from your side.

5.3 Non-Refundable Items:

• Platform service charges (deducted from refund)
• Orders cancelled after dispatch
• Orders cancelled after delivery

5.4 Disputes and Issues:

If you have any questions or concerns about your refund, or if you believe there is an error, please contact our customer support immediately:

• Email: support@bookmysand.com
• Response Time: Within 24-48 hours

6. Special Cases

6.1 Damaged or Incorrect Delivery:

If you receive damaged or incorrect sand, please contact customer support immediately. We will arrange for replacement or refund as per our policy. This is separate from the cancellation policy.

6.2 Force Majeure:

In case of events beyond our control (natural disasters, government restrictions, etc.), refund policies may be adjusted. We will communicate any changes clearly.

6.3 Payment Gateway Issues:

If there are issues with payment gateway processing, refunds may take longer. We will keep you informed of any delays.

7. Contact Us

For questions about refunds and cancellations:

8. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be notified via:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications (if applicable)

9. Effective Date

This Refund & Cancellation Policy is effective as of December 29, 2024 and applies to all orders placed on or after this date.